About Sentry

Yes, we are continuously improving our AI and these updates are available to the customers at no extra cost. Once 5G and direct video analysis become more readily accessible, we will release many more features.

Sentry is an AI software company based in Sunnyvale, California, USA with a vision to make the world a smarter and safer place.
As a strategic and technical partner of Blue Iris, Sentry adds smart features to make your security system more useful to you. Sentry’s computer vision technology differentiates people from trees, pets, vehicles, etc, making the Blue Iris a smarter security camera monitoring system that only generates meaningful alerts and saves you time and frustration in dealing with too many alerts.

Features & Updates

Go to Sentry’s home page and in the top banner, there is a button for subscribing for more updates. Alternatively, a link is here: https://zfrmz.com/CAORrksyxDnCxLqzpG7U

To submit feedback, please fill out the form from this Url: https://zfrmz.com/3Z5458qD8e5tdX8sI5aK

The form has other questions outside of requests & feedback. Feel free to skip questions not applicable to your request or feedback. Although, if you have free time, we’d love to hear more in-depth about your Sentry experience

We keep identifying and developing new features and provide software updates frequently. There is no specific date or time when we release our updates. However, you can sign up for our newsletter at the bottom of our webpage here to get information about our product updates. https://www.smarthomesentry.com/


You can cancel the plan anytime during your subscription. If you are on a monthly plan, we will stop the recurring payment from the next month, and for the current month that is paid for, you can still enjoy the service through the end of the month. If you are on a yearly plan, we will refund you the charges for remaining months on a pro-rata basis. You will be able to enjoy the service till the end of the current month that would be considered as paid for already.

On www.smarthomesentry.com/Sentry-Smart-Alert page, you will see all available subscription plans. Please select the plan of your choice and start the payment process. All your personal and credit card information is encrypted and processed securely. Your subscription will be effective immediately after successful payment. You will receive the payment receipt and access to our customer portal to manage your subscription on your registered email address.


All images sent to Sentry are fully encrypted. Sentry employees cannot view or access the images without your consent. When you raise a customer support request that needs us to view the image, we will ask for your permission before decrypting the image.
Sentry AI learns from your feedback. When we launch, you will be able to opt-in to allow us to access images, especially the outdoor ones, for learning purposes. You will always have the ability to opt-out.
We will not share the images with any third party to ensure your privacy is well-protected.


After purchase, you will receive an email from Sentry with a Blue Iris activation code. You will then have to go onto Blue Iris’ site to download the Blue Iris installer. Once you follow through with the installation of Blue Iris, you will be able to use the activation code provided from the email to activate your version of Blue Iris.
Once you’re in Blue Iris, you will need to go to the “Trigger Dialogue” and check the Smart Alerts checkbox to activate Smart Alerts (see more in the Setup tab of the FAQ). Please note your Sentry ID number as this will be important in our final step.
The final step is to verify that you are part of the Smart Alerts family. Simply fill out this form: https://zfrmz.com/EkkpBfxHGSXGfZmIdugR (you will need your name, email, and Sentry ID) and you’re on your way to having Smart Alerts!
Fear not! Throughout your trial, you will receive Daily Smart Reports that contain a link to the full-time subscription page as well as in your Blue Iris log. You will also be directed to this link once your trial ends. On the full-time subscription page, you will be able to add more cameras to the plan of your choice via a drop-down in the pricing panel.
Unfortunately, for the trial, we can only support up to 10 cameras. However, we hope that if you enjoyed the reduction of alerts in the 10 cameras you applied Smart Alerts to, you’ll give the rest of your fleet an opportunity in the future as well!

You can purchase Blue Iris software from Sentry or you can directly go to Blue Iris website to purchase and install it first and follow the setup guide here to set up Sentry Smart Alert.

The setup is very simple and should take less than 10 minutes. This guide is for users who already have Blue Iris software purchased and installed.
1. Click the checkbox for Sentry Smart Alerts for each of the cameras you are interested in connecting. You will start getting Sentry alerts right away!
2. Optionally Click “Learn more” to visit Sentry website, register to receive support during trial and subscribe to one of our paid plans

Smart Alerts

Simply fill out the form here: https://zfrmz.com/a9uRfRboCWmBROWl69sF

Daily Smart Reports is an email we send at the end of the day that summarizes all the key activities that Sentry caught outside of your house in one photo. If there were more than 7 important triggers, you will receive a time-lapse of this report. The report also explains the number of images we processed to help you filter for the potentially important alerts and much more!

With the Blue Iris integration, you will receive alerts through the Blue Iris alerting system as configured by you – mobile app, website or desktop software, email, SMS/text. Sentry does not send alerts directly to you.

We are getting 3-sec response when no one is identified and up to 6 sec round trip response time when people are identified. Variables like internet connection speed can improve or affect performance. We are working on an on-premise solution that runs on your PC, alongside Blue Iris to provide a faster response.

We continuously train the computer vision model to get smarter. Our AI errs on the side of generating alerts when in doubt, rather than not.
As such, we do alert you when we think there is a person in the field of view, and our analysis shows an accuracy of more than 90% for the first time and improves as we learn more about the environment. Regarding false negatives, i.e. humans were in the scene but not detected, our testing shows a 95%+ accuracy rate, i.e. we almost always detect humans when they are visible somewhere in the camera. This includes images with partial views of a human, body parts as well as images where the person is not even facing the camera, e.g. walking away as shown in other sample videos on the website.
As we move into processing video streams instead of single frames, the probability of missing people further reduces.

Sentry uses best-in-class AI to identify people in the images and filters out all alerts where people are not present. In addition, our AI suppresses redundant alerts when we recognize an “event” has already been detected and alerted upon. For example, if the kids are playing in the backyard, the backyard camera will send an alert the first time the activity is detected. However, if the kids are playing for 30 minutes, you will not receive alerts for the next 30 minutes while the kids continue to play. The software is smart enough to know it is the same “event”.

Sentry processes images sent by Blue Iris software on powerful GPU-based servers in the cloud. This is mainly because our AI requires a GPU to process the images quickly to ensure we send a response to you as fast as we can. In future, we will provide a Blue Iris plugin that is optimized to run on a general PC with CPU that will provide such an assessment locally.

Blue Iris software uses Sentry API to send images from the cameras and receive AI-processed results quickly and securely. Enabling the functionality is just a single mouse-click on a checkbox. No further setup required. All alerts are sent via the Blue Iris communication channels chosen by the user: mobile app, desktop software, text/SMS or email.

With your current Blue Iris software, you may get many alerts triggered by motion (light changing, pet running, leaf falling, etc) which are non-relevant alerts. With Sentry Smart Alerts, you will receive fewer but more meaningful alerts that keep your mind at ease. With Smart Alerts turned on, instead of checking your videos only after something happens, you will be able to respond to unusual activity as it unfolds.


Each Sentry Smart Alert is linked to one Sentry ID and one Blue Iris license. therefore it can work with one Blue Iris license only. If you have multiple Blue Iris licenses, you can choose to subscribe to each Sentry ID based on your needs.

Go to the “Support” tab at the top of our website and then click on the “Contact Support” button on the following page. This will prompt you to create a support ticket which will help us personally transition you from one of these plans to another.

Blue Iris is a video management system and can be purchased for a base price (currently $69.95). However, updates to Blue Iris (not mandatory) to later versions must be purchased for an additional fee.


Sentry Smart Alerts is a service provided for the Blue Iris platform to help filter notifications using Artifical Intelligence. You pay for Smart Alerts like a subscription, meaning monthly or annually. Smart Alerts can be used on most versions of Blue Iris meaning you don’t have to repurchase Blue Iris in order to continue to use Smart Alerts

After making a payment, you will receive an invitation to join our subscription portal. Follow the instructions in the email to set the password and create an account to manage your subscriptions. You can update your information, payment method and cancel your subscription anytime using the portal. If you want to upgrade your subscription, please contact us at support@smarthomesentry.com or chat with us on our website.

As of now, you need a working version of Blue Iris software – trial or paid – to receive Sentry Smart Alerts.

You will have the same features for both the monthly and yearly plan. On the yearly plan, you can save more by subscribing for the whole year. Or you can start monthly, and you can change from monthly to yearly whenever you like.

The Sentry Smart Alert trial program lets you experience the cool security features made possible with the latest AI technologies. As an existing Blue Iris user, setup of Smart Alerts is simple. The trial is totally free and you can cancel anytime during the trial for no charge. After the trial, you have an option to continue Sentry service by subscribing to one of our plans and ensure peace of mind.


You can submit one ticket for each major problem you are facing. Please don’t submit more than one ticket for the same issue to avoid any delay in response. Our support team will reach out to you with answers or resolutions soon.

There are two ways to submit issue tickets. Either you can email directly to support@smarthomesentry.com with your questions or issues and we will create a ticket or go to the “Support” tab on our website and then click on the “Contact Support” button on the following page.

We will engage with you Monday to Friday, 9 am to 5 pm Pacific Standard Time (Los Angeles). We will get your questions answered by the next business day if we receive them during off-hours.

Our team is here to make sure you have a great experience with Sentry Smart Alert. Feel free to email our customer support team at support@smarthomesentry.com and our team will reach out to you within a business day. If you have urgent questions, also feel free to chat our customer support assistant on our website, we would like to help you resolve your problems.

Save $30 today

Simply register here for the Blue Iris v5.0 and Smart Alerts bundle