How many tickets can I submit?

You can submit one ticket for each major problem you are facing. Please don’t submit more than one ticket for the same issue to avoid any delay in response. Our support team will reach out to you with answers or resolutions soon.   

How do I submit problem tickets?

There are two ways to submit problem tickets. Either you can email directly to support@smartsentry.ai with your questions and we will create a ticket. Or go to the "Support" tab on our website and then click on the "Contact Support" button.

What are the customer support business hours and response time?

For Partners/Dealers:  7:00 am (PST) -  7:00 PM (PST) with 1-day response time For BI Customers:   7:00 am (PST) -  5:00 pm (PST) with 4-hour response time For Enterprises: We support up to 24/7 based on the Contract

Is support available when I have a problem with the setup?

Our team is here to make sure you have a great experience with Sentry AI. Feel free to email our customer support team at support@smartsentry.ai and our team will reach out to you within a business day. If you have urgent questions, also feel free to chat using our customer support assistant on our website.

Save $30 today

Simply register here for the Blue Iris v5.0 and Smart Alerts bundle