How many tickets can I submit?

You can submit one ticket for each major problem you are facing. Please don’t submit more than one ticket for the same issue to avoid any delay in response. Our support team will reach out to you with answers or resolutions soon.

How do I submit issue tickets?

There are two ways to submit issue tickets. Either you can email directly to support@smarthomesentry.com with your questions or issues and we will create a ticket or go to the "Support" tab on our website and then click on the "Contact Support" button on the following page.

What are the customer support business hours?

We will engage with you Monday to Friday, 9 am to 5 pm Pacific Standard Time (Los Angeles). We will get your questions answered by the next business day if we receive them during off-hours.

Is there anyone supporting me when I have problem with the setup?

Our team is here to make sure you have a great experience with Sentry Smart Alert. Feel free to email our customer support team at support@smarthomesentry.com and our team will reach out to you within a business day. If you have urgent questions, also feel free to chat our customer support assistant on our website,

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