Last Modified: January 15, 2022
This Policy is issued on behalf of Sentry AI with headquarters at 440 N Wolfe Rd #254, Sunnyvale, CA 94085.
“Customers” is defined as any entity that uses our Services including prospects.
“Affiliate(s)” means any company or other entity, whether or not with legal personality, which directly or indirectly controls, is controlled by or is under joint control with that company or other entity. For this purpose, a company or other entity is deemed to control a company or entity if it (a) owns, directly or indirectly, at least fifty (50) percent of the capital of the other company, or (b) in the absence of such ownership interest, substantially has the power to direct or cause the direction of the management and set the policies of such company or entity.
“Services” are defined as the products, portals, mobile apps, administrative services, technical support, related to our subscription services for Sentry AI, Sentry CS, and Smart Sentry Branded Products.
“Personal Information,” which the California Consumer Privacy Act of 2018 (CCPA) defines as information that directly or indirectly identifies, relates to, describes, is reasonably capable of being associated with, or can reasonably linked to a particular consumer or household.
“Personal Data,” which the EU General Data Protection Regulation 2016/1679 (GDPR) defines as any information relating to an identified or identifiable data subject.
“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
“Processor” means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
This Policy does not apply to the Services we provide to our Customers. In those cases, we process personal data as a Processor/Sub-Processor on behalf of our Customers (Controllers or Processors) and such processing are governed by our Customer contracts for the specific Service. If you have query as to how our Customers use your information you should address it directly to them. This Policy does, however, apply to certain information processing for supporting or improving our Services.
International Data Transfers:
Your personal information may be collected, processed and stored by Sentry AI in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using Sentry Products in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your personal data to the United States and other countries where Sentry operates.
Information We Collect:
We collect/process several types of information from and about users of our Website and/or Services, including:
Information We Collect Directly from You:
We collect/process information received directly from you when you provide it to us, which may include information you provide to us:
Different forms on our Website (e.g. registration form) may also collect your name, e-mail, phone number, company name (if applicable), country, area, zip code, address, or other data to help you with your experience. Provision of such contact information is voluntary, unless in the relevant forms specify that this data is necessary for use of our Website and/or the Services.
When using our Services, you may be required to provide billing information. This information is required by us to verify your identity, and invoice you (if applicable).
For the purposes of European data protection laws, we process all information collected directly from you on the basis of our legitimate interests, that are to deliver, manage, improve and promote our Services to the organization you represent (our Customers and prospective Customers).
Information We Collect Through Automatic Data Collection Technologies
In addition to any information that we collect/process directly from you, we may use a variety of technologies that automatically (or passively) collect/process certain information or data whenever you visit or interact with our Website or while using our Services, or whenever you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
Please see the “Cookies” section below for further information about this collection/processing. Please use the ‘Decline’ button on the cookies banner on our Website if you do not wish us to collect/process this type of information.
For the purposes of European data protection laws, we process information collected through automatic data collection technologies on the basis of our legitimate interests that are displaying our Website where such technologies are necessary for the delivering online content. Where such technologies are not strictly necessary for the delivering of online content we rely on your consent to the processing.
Information We Collect Through Our Customers and Affiliates
In addition to any information that we collect/process directly from you and using a variety of automatic (or passive) data collection technologies, we process:
How We Use Information or Data Obtained from Our Customers and Affiliates:
For the purposes of European data protection laws, we process Customer Data and analytics related to the same on the basis of our legitimate interests, that are to provide and improve our Services and compile data about the functionality of our Services so that we can offer our Customers better experience and tools in the future.
For the purposes of European data protection laws, our Affiliates exchange Customer Data on the basis of our legitimate interests that are to provide and improve our Services.
Information We Collect Through Our Third-Party Sales Representatives:
We use sales representatives around the world. These third parties help us promote our Services by lead generation. These third parties may pass on your basic contact details, such as phone number, email address and the name of the organization you represent for us to contact you and promote our Services.
For the purposes of European data protection laws, in these circumstances we would process your personal data based on our legitimate interests that are to promote our Services.
Disclosure of Information We Collect:
We may use a third party (e.g., processor, sub-processor, service provider, contractor, partner, supplier, etc.) or Affiliate to perform certain business-related functions.
Examples of such functions include, but are not limited to: data storage services, data labelling, analytics, debugging, technical resolution, product improvement, database maintenance services, mailing, and payment processing. When we use a third party or Affiliate to perform services on our behalf, we will only provide them with access to Personal Information or Personal Data that they need to perform their specific function. We will make sure that each third party or Affiliate will be required by contract to keep such Personal Information or Personal Data confidential, make necessary steps to protect such Personal Information or Personal Data, and not to use it for any purpose other than providing services to us and other provisions as required by law or regulation.
For an up-to-date list of our current providers/processors/sub-processors, please visit Sentry AI Security Architecture on our website.
For an up-to-date list of the partners who provide automatic data collection technologies on our Website, please see the “Cookies” section below.
Before transferring any Personal Data or Personal Information to third party (processor, sub-processor, service provider, contractor, affiliate, partner, contractor, supplier, etc.) we shall make reasonable check of such third party regarding its compliance with the applicable law.
Compliance with Laws and Law Enforcement Requests. We may disclose Personal Information or Personal Data if required to do so by law or to comply with a legal obligation, or if we believe in good faith that such action is necessary to: (i) protect our rights or property and our Customers or (ii) protect the property or safety of users of our Website or Services and the accompanying services, legal owners of our Website or Services (iii) or any third party. If we will be required by law to disclose any of your Personal Information or Personal Data, we will use reasonable efforts to provide you with notice of that disclosure requirement, unless we are prohibited from doing so by statute, court or administrative order.
We may also make certain information in a form that does not, on its own, permit direct association with you available to third parties for various purposes, including for business or marketing purposes or to assist third parties in understanding our users’ interest, habits, and usage patterns for certain programs, content, services, advertisements, promotions, the functionality available through the Service, statistics and other use. This is information is not associated with any Personal Information or Personal Data that can identify any individual person.
Our Website may include social media features, widgets and live chat functionalities (“Feature” or “Features”). These Features may collect your IP address, which page you are visiting on our Website, and may set Cookies to enable a Feature to function properly.
When you use our Website or post on our Website, chat function, blog, or social networking service (if any), the Personal Information or Personal Data and other content you share is visible to other users and can be read, collected, or used by them. You are responsible for the Personal Information or Personal Data you choose to share or submit in these instances. For example, if you post your name and e-mail address in a forum posting, that information is public. Please take care when using these Features. By submitting actions specified above, unless otherwise prohibited by law or regulation, you grant us, our partners and affiliates a non-exclusive, unlimited, worldwide, royalty-free license to use, display, perform, copy, transmit, distribute, promote, alter, modify, manipulate or create derivative works with materials, texts, words, impressions and other information provided by you in such a way.
SmartSentry.ai uses application program interfaces (APIs) from the following third parties:
Under European data protection law, you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at firstname.lastname@example.org
In certain circumstances/cases, you have the right to:
Detailed information on the full content of your rights (and any conditions that may apply) for EU and UK citizens are provided by their respective GDPR.
Asking us to stop processing your personal data or deleting your personal data will likely mean that you the organization you represent will no longer able to use our Services, or at least those aspects of the Services which require the processing of the types of personal data you have asked us to delete.
Where you request us to rectify or erase your personal data or restrict any processing of such personal data, we may notify third parties to whom such personal data has been disclosed of such request. However, such third party may have the right to retain and continue to process such personal data in its own right.
While we will not sell your Personal Information or Personal Data to third-parties, we reserve the right to share any data which has been anonymized. You acknowledge and accept that we own all right, title and interest in and to any derived data or aggregated and/or anonymized data collected or created by us.
We are committed to achieving and maintaining the trust of users of our Website and our Customers. Integral to this mission is providing a robust security and privacy program that carefully considers data protection matters related to the user of our Website and Services, and Customer Data. For details on our information security program, please visit Information Security Architecture on our website.
No data transmission over the internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.
Sensitive information between your browser and our Website is transferred in encrypted form using secure socket layer (“SSL”) or equivalent cryptographic protocols using certificates issued by a trusted third party authority.
How Long We Retain Your Personal Data:
We will hold the above information for as long as is necessary in order to conduct the processing detailed in the table above, deal with any specific issues that may raise, or otherwise as is required by law or any relevant regulatory body. Some personal data may need to be retained for longer than the organization you represent is our Customer. This to ensure Sentry AI can comply with applicable laws and internal compliance procedures, including retaining your email address for marketing communication suppression if you have opted not to receive any further marketing. If information is used for two purposes, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period when that period expires.
We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the personal risk or harm from unauthorized use or disclosure, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Personal data we receive as camera clips and frames from our Customers as a processor/sub-processor in the performance of our Service is kept for 60 days. Reference data, Customers store in our database for camera health check as well as for person and vehicle identification, is managed by them and they control the storage and deletion.
Exports Outside the EEA and the UK (for EU and UK residents)
Your personal information may be collected, processed and stored by Sentry AI in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you in the European Economic Area or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your personal data to the United States and other countries where Sentry AI operates.
Your personal information may be accessed by staff or suppliers in, transferred to, and/or stored at, a destination outside the European Economic Area (EEA) or the United Kingdom (UK) in which data protection laws may be of a lower standard than in the EEA or the UK. Regardless of location or whether the person is an employee or contractor, we will impose the same data protection safeguards that is required under GDPR.
Certain countries outside the EEA and the UK have been approved by the European Commission and the Information Commissioner’s Office as providing essentially equivalent protections to EEA and UK data protection laws and therefore no additional safeguards are required to export personal information to these jurisdictions. In countries, which have not had these approvals, we will transfer it subject to European Commission and Information Commissioner’s Office approved contractual terms that impose equivalent data protection obligations directly on the recipient, unless we are permitted under applicable data protection law to make such transfers without such formalities.
Please contact us if you would like further details of the specific safeguards applied to the export of your personal data.
“Cookies” and Similar Technologies on Smartsentry.ai:
Some “cookies” and similar technologies, particularly those that track browsing behavior across the web are perceived by data protection regulators as privacy-intrusive. We are, therefore, presenting the below information to our Website visitors in order to explain why and how we use this technology. “Cookies” work with the help of certain online identifiers and typically involve the processing of the following information that is considered personal data:
Lawful Grounds for Processing:
For the purposes of data protection law, we use the following justifications to process your online identifiers derived from “cookies”:
Details of the Processing:
Analytics — We use Google’s “analytics” Cookies which, in conjunction with our web server’s log files, allow us to identify unique, but anonymous users. These Cookies can also calculate the aggregate number of people visiting our Sentry web site, the date and time of a user’s visit to the Sentry web site, the pages a user has viewed and the time spent by users at the Sentry web site. This helps us gather feedback so that we can improve the Sentry AI web site and better serve our users.
Please exercise your choice with respect to accepting or rejecting “cookies” via the pop-up on our Website. Further information on each Cookie is set out in the table below:In addition to the controls provided on our Website via the pop-up, you can choose to block “cookies” by activating the settings on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all “cookies” (including essential “cookies”) you may not be able to access parts of our Website. Your browser settings also allow you to delete all “cookies” stored on your device whenever you wish. For more information on how private browsing works as well as its limitations, visit the support pages for your browser. Additionally,
Additional Steps You Can Take to Protect Your Privacy Online:
If you are concerned about online tracking, then we can recommend you to:
If you have any questions about the “cookies” or similar technologies in use on our Website, please contact us at email@example.com
This Cookie is placed by Google. It enables Sentry AI to learn information about our users use of the Sentry AI web site such as the time of visit, the pages viewed, whether the user has visited before and the web site visited prior to visiting the Sentry web site.
To opt-out please seehttps://tools.google.com/dlpage/gaoptout
This Cookie is placed by Facebook. It enables Sentry to measure, optimize and build audiences for advertising campaigns served on Facebook. It enables Sentry AI to see how our users move between devices when accessing the Sentry web site and Facebook, to ensure that Sentry’s Facebook advertising is seen by our users most likely to be interested in such advertising by analyzing which content a user has viewed and interacted with on the Sentry web site.
To opt-out please seehttps://www.facebook.com/ads/preferences
Question & Answer
Allows the user to leave comments or questions on the website’s forum/community without being logged in.
Zoho Campaigns cookie. This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.
Cookies set up by Zoho to identify the return users.
This cookie identifies the unique visitors for the website
This cookie identifies unique visits for a visitor on the website.
This cookie stores the experiment key for the heatmap experiments.
This cookie stores the session’s metadata on your website to identify the user visit the website for the first time.
This cookie is used for security purposes to avoid Cross-Site Request Forgery, (CSRF) for the AJAX calls made by the visitor.
Cookies set up by WordPress to optimize the Smart Sentry website experience on users’ browsers.
This is used to customize your view of admin interface, and possibly also the main site interface.
This Cookie is placed by Sentry. It is used to record when a user of the Sentry web site has viewed the Cookie notice to prevent it re-appearing on return visits.