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HikVision/LTS

Before you start, makes sure that you have:

  • Installed, wifi-connected HiKVision camera. You should be able to configure your camera from your Hikvision iVMS4200 Software.
  • Camera ID: You should receive the Camera ID in the Welcome email right after you sign up.

The installation process should normally take around 5-7 minutes. Please contact Hikvision’s support in case you run into issues.

The following are the instructions for Hikvision.

Configure Email sending

STEP 1: On the home screen Control Panel as below, be ready to launch System Configuration, Event Management and Device Management for local configuration.

STEP 2: Select System Configuration and setup the email Parameters. TEST (Click “Send Test email”) to ensure your connectivity parameters are set correctly. SAVE the settings.

SMTP Serversmtp.gmail.com
Encryption TypeSTARLTLS
Port587
Username<Your email address>
Password<Password of above email address>
Sendercameras@smarthomesentry.com
Receiverimage@smarthomesentry.biz

STEP 3: Select Device Management and make sure the camera device appears in the list.

STEP 4: On the Main View, make sure you can see the live view of your camera.

STEP 5: Select Event Management from the Control Panel. Camera Event screen as below comes up. Ensure Motion Detection is enabled, the correct camera is selected as below, and SAVE the configuration.

STEP 6: From Device Management window, launch “Remote Configuration” for the particular camera. Optionally, select “Remote Configuration” from the right click menu of the camera from the main menu. (See picture below).

STEP 7: Under the General tab, for camera name, enter the Camera ID you received earlier from Sentry AI welcome email and SAVE. This step is critical as it helps to identify the email headers for Sentry processing. 

STEP 8: Under Event/Motion detection tab, select the camera of interest, make sure the ‘motion detection’, and ‘Email linkage’ checkboxes are selected.

Make sure the Triggered Camera is selected below. Select the whole area as the region for Motion Detection Activation. Increase Sensitivity to Max (100%). SAVE the settings. See picture below

STEP 9: Under Image/Video Display tab, select the camera of interest, make sure the ‘Display camera name’, ‘Display date’, ‘Display week’ are selected. See pic below. Please include Camera ID in the camera’s name (e.g. UZ0G2X-C CAM1, SAVE the settings.

STEP 10: Under Event/Email tab, fill up information for email sending. Please use the SMTP settings of your institution’s mail server. Below is the sample for Gmail.

SMTP Serversmtp.gmail.com
Server AuthenticationOn
Send AttachedmentOn
Encryption TypeSTARLTLS
Port587
Username<Your email address>
Password<Password of above email address>
Sendercameras@smarthomesentry.com
Receiverimage@smarthomesentry.biz

Enable Gmail processing

If you use Gmail to send and receive Sentry AI Alerts. You need to allow less secure apps as following instruction:

  1. Go to https://myaccount.google.com/lesssecureapps
  2. Click the button “Allow less secure apps” and make it “ON”
  3. If the link doesn’t go to below page, try to sign in google account first and then go to https://myaccount.google.com/lesssecureapps

4. Go back by clicking on the back arrow located at the upper left corner.

5. Click on the Sign-in and Security button from the left-hand side column and make the 2-step verification to be off.

 

Check the connection

Once you have completed these steps, you should start receiving notifications from Sentry AI. Try moving in front of the camera to test the setup. If you are not receiving Email/Whatsapp alerts, please contact Sentry Support.

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