Can one Sentry Smart Alert subscription work with multiple Blue Iris licenses?

Each Sentry Smart Alert is linked to one Sentry ID and one Blue Iris license. therefore it can work with one Blue Iris license only. If you have multiple Blue Iris licenses, you can choose to subscribe to each Sentry ID based on your needs.

How many tickets can I submit?

You can submit one ticket for each major problem you are facing. Please don’t submit more than one ticket for the same issue to avoid any delay in response. Our support team will reach out to you with answers or resolutions soon.

How do I submit issue tickets?

There are two ways to submit issue tickets. Either you can email directly to support@smarthomesentry.com with your questions or issues and we will create a ticket or go to the "Support" tab on our website and then click on the "Contact Support" button on the following page.

What are the customer support business hours?

We will engage with you Monday to Friday, 9 am to 5 pm Pacific Standard Time (Los Angeles). We will get your questions answered by the next business day if we receive them during off-hours.

Is there anyone supporting me when I have problem with the setup?

Our team is here to make sure you have a great experience with Sentry Smart Alert. Feel free to email our customer support team at support@smarthomesentry.com and our team will reach out to you within a business day. If you have urgent questions, also feel free to chat our customer support assistant on our website,

What is the refund and cancellation policy?

You can cancel the plan anytime during your subscription. If you are on a monthly plan, we will stop the recurring payment from the next month, and for the current month that is paid for, you can still enjoy the service through the end of the month. If you are on a yearly plan, we

How do I pay for Sentry Smart Alerts?

On www.smarthomesentry.com/Sentry-Smart-Alert page, you will see all available subscription plans. Please select the plan of your choice and start the payment process. All your personal and credit card information is encrypted and processed securely. Your subscription will be effective immediately after successful payment. You will receive the payment receipt and access to our customer portal

How do I change my Smart Alerts subscription payment from monthly to yearly (or vice versa)?

Go to the "Support" tab at the top of our website and then click on the "Contact Support" button on the following page. This will prompt you to create a support ticket which will help us personally transition you from one of these plans to another.

How do the Blue Iris and Smart Alerts Subscriptions work together?

Blue Iris is a video management system and can be purchased for a base price (currently $69.95). However, updates to Blue Iris (not mandatory) to later versions must be purchased for an additional fee.   Sentry Smart Alerts is a service provided for the Blue Iris platform to help filter notifications using Artifical Intelligence. You

How can I manage my subscriptions?

After making a payment, you will receive an invitation to join our subscription portal. Follow the instructions in the email to set the password and create an account to manage your subscriptions. You can update your information, payment method and cancel your subscription anytime using the portal. If you want to upgrade your subscription, please

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