You can submit one ticket for each major problem you are facing. Please don’t submit more than one ticket for the same issue to avoid any delay in response. Our support team will reach out to you with answers or resolutions soon.
There are two ways to submit issue tickets. Either you can email directly to firstname.lastname@example.org with your questions or issues and we will create a ticket or go to the "Support" tab on our website and then click on the "Contact Support" button on the following page.
We will engage with you Monday to Friday, 9 am to 5 pm Pacific Standard Time (Los Angeles). We will get your questions answered by the next business day if we receive them during off-hours.
Our team is here to make sure you have a great experience with Sentry Smart Alert. Feel free to email our customer support team at email@example.com and our team will reach out to you within a business day. If you have urgent questions, also feel free to chat our customer support assistant on our website,
You can cancel the plan anytime during your subscription. If you are on a monthly plan, we will stop the recurring payment from the next month, and for the current month that is paid for, you can still enjoy the service through the end of the month. If you are on a yearly plan, we
On www.smarthomesentry.com/Sentry-Smart-Alert page, you will see all available subscription plans. Please select the plan of your choice and start the payment process. All your personal and credit card information is encrypted and processed securely. Your subscription will be effective immediately after successful payment. You will receive the payment receipt and access to our customer portal
Go to the "Support" tab at the top of our website and then click on the "Contact Support" button on the following page. This will prompt you to create a support ticket which will help us personally transition you from one of these plans to another.
Blue Iris is a video management system and can be purchased for a base price (currently $69.95). However, updates to Blue Iris (not mandatory) to later versions must be purchased for an additional fee. Sentry Smart Alerts is a service provided for the Blue Iris platform to help filter notifications using Artifical Intelligence. You
After making a payment, you will receive an invitation to join our subscription portal. Follow the instructions in the email to set the password and create an account to manage your subscriptions. You can update your information, payment method and cancel your subscription anytime using the portal. If you want to upgrade your subscription, please
As of now, you need a working version of Blue Iris software - trial or paid - to receive Sentry Smart Alerts.